Great service can still get you 1-star reviews. As humans,we are wired to focus on what’s wrong — it’s a survival instinct. In hospitality, this means even minor issues can overshadow dozens of great moments. You could deliver 95% of the stay perfectly — but the 5% that slips? That’s what sticks. The good news:…
You work hard to ensure every guest has a great experience at your hotel. You deserve recognition for all that hard work. It seems like a losing battle. Often, your reviews don’t reflect the quality of service. You’re not alone! Many hoteliers find themselves wondering why their guests leave happy but don’t leave reviews. And…
You can’t sell to customers if they don’t know who you are. You started a business because you saw a need for your product, service, or expertise. There was a problem no one else was solving, and you had a better solution. But despite your knowledge and passion, it doesn’t matter how great your local…
