Why You Get Negative Hotel Reviews — and How to Fix It (7 Practical Tips)
Great service can still get you 1-star reviews. As humans,we are wired to focus on what’s wrong — it’s a survival instinct. In hospitality, this means even minor issues can overshadow dozens of great moments. You could deliver 95% of the stay perfectly — but the 5% that slips? That’s what sticks. The good news:…
